Answered

Searching my help center doesn't work

  • 9 August 2021
  • 2 replies
  • 33 views
S

Hi everyone, hoping someone can help me out with an issue I'm seeing with my help center (help.apteo.co).

 

I have a few articles in the center, however when I try to type in any search term into the search box, the resulting page not only doesn't show any results, it actually shows the entire help center homepage as it is. For example, searching for any key word will just show the entire help center, even if the keyword appears in an article.

 

Here's a quick example of what's going on: https://www.loom.com/share/59f30154ba694107bb9b4b4b73b15412

 

Does anyone know how I might be able to fix this?

 

Thank you!

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Best answer by Shanif 10 August 2021, 01:30

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Hello @shanif​ , How are you doing? 👋

 

It's more likely an issue from your end. Please try to disable some extension on your device or try to search from a different browser cause from my self it's working fine.

 

https://www.loom.com/share/70f49e16b6474ce0bc83333c2aa874f6/p>

 

Let me know if there any other question on this topic,

Best,

Roy

S

Thanks for getting back to me! It turns out this was an issue with how I had set up my custom domain. We use AWS and had not set up query string and cookie forwarding. After setting those up things were working fine.

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