I already integrated Intercom with WAB via Octopods. But now, I want those conversations to be handled by a Bot or at least to have some options and 'filter' them out before transfering them to a real agent. Do you have any documentation on IBM Watson?
Best answer by Roy
View originalHello @tania​ ,
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If I get your question correctly, you want to transfer the What's app business conversation integrated by Octopods to the Watson bot.
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Am I correct?
Yes, I want the conversations on Whatsapp to be handled by a bot. It could be Watson or any other, according to your experience. Any thoughts? Thanks!
@tania​ ,
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As far as I know, it's possible to assign What's app conversations to the Watson bot.
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All you need to do is assign Ocodopods conversation to Watson Agent in the assignment rule.
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More information can be found here:
https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-intercom/p>
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Let me know if you need any assistance to make this set-up, will be more than happy to help.
Thanks! I do have a question, the assignment rule is being set up on Octopods or Watson?
@tania​ ,
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You shoud set up the following rule in Intercom, once the What's app conversation comes in assigned it to the Watson bot.
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Watson Integration creates a new teammate in Intercom, so you should go to Inbox -> Automation -> Rules and assign What's app related conversation to Watson.
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