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How do I automate the help article on the visitor's chat based on the keywords they type?

  • 17 August 2021
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How do I automate the help article on the visitor's chat based on the keywords they type?
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Best answer by Roy 17 August 2021, 14:50

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Hello @jane h12​ 👋,

 

If I get you correctly, you are talking about the Answer suggestion feature.

 

To turn this feature on, please follow this article:

https://www.intercom.com/help/en/articles/3711671-proactively-resolve-conversations-before-they-start-with-resolution-bot/p>

 

Let me know if you have any questions on this topic.

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