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Will a conversation closed by a Rule trigger a conversation rating?

  • 3 September 2021
  • 1 reply
  • 18 views

Hi, if the chat was auto closed by the system, will it trigger a survey?

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Best answer by Eric Fitz 7 September 2021, 10:57

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Userlevel 1

Hey @user619​, if a conversation is auto-closed and matches all of the other criteria for a conversation rating (at least one reply from a teammate, over 250 characters in length in total), a rating request will send.

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