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Are conversation attributes exposed to webhooks?

  • 9 September 2021
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Is there a way to get the priority field in conversation objects from webhooks? I could not find a topic for it in the list nor do I get the field as a 'by the way' from any of the other webhooks.

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Best answer by Roy 10 September 2021, 22:34

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Hello @asaf s​ 👋,

 

In which Priority field are we talking about? Priority conversation or Priority in conversation attribute?

 

Priority Conversation is the following:

Screen Shot 2021-09-11 at 12.21.30 AM 

Priority in Conversation attribute:

Screen Shot 2021-09-11 at 12.25.23 AM 

If you are talking about Priority conversation, it does not appear in Webhooks, that's true. That's why I'm tagging @Product Wishlist​ group.

"priority": "not_priority"

 

Quick Workaround on this topic:

Via the Automation rule, you can apply tag and Priority same time - In such way, you can filter Priority based on a tag in the webhook request.

 

Workaround:

Screen Shot 2021-09-11 at 12.30.48 AMIn your webhook request, filter priority based on the created tag.

 

I hope this will be helpful until Intercom fixes Priority related webhook issue.

 

 

Let me know if you have any other questions on the following case, I will be more than happy to take a deep look 😇

 

Best,

Roy 😈

 

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