I'm trying to walk users through a fairly simple process and am getting stuck with a drop-down selection that is required. Is there a way to either use an equivalent to the complete text field option or at least provide users the space to completing prior to moving on.
Best answer by Kevin Bendixen
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+5
@jay k12​ Try a pointer with "Fill in the field" and make sure to choose the right element (i.e. the whole drop-down element, not just the caption). Worked for me.
@kevin b​ Thanks for the advice. I haven't been able to get that to work yet, as the possible selections are greyed out. In your example there, what is the behavior when the element is clicked?
+5
The drop-down opens and the user can choose an option. The tour only continues after that.
Did you ever find a solution? I'm having the same problem.
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The fill in the field option isn't working for me.
The only way I found how to do this is by creating two separate steps. One to have the user to click on the downdown box and a follow up to being able to select an element in the dropdown box.
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Hope this helps and hope it works for you too!
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