Answered

Are there any ways to optimize Intercom CDN/JS?

  • 14 September 2021
  • 3 replies
  • 522 views
U

Hello,

 

We have the Intercom plugin installed on our WordPress site. Without the plugin, our GTMetrix load time is 3.3 seconds, but after activating the plugin it's 9.7 seconds. I've checked the waterfall section on the GTMetrix and there are Intercomcdn and JS take much time to load. It'll really affect our site speed and SEO. Please help with this.

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Best answer by Roy 20 September 2021, 02:13

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3 replies

Eric Fitz
Userlevel 1

@kevin b​ have you experienced any similar issues in the past with Intercom slowing down your site's load speed? @user771​, our JS library is designed to load async so it shouldn't be placing this kind of load on your site.

Kevin Bendixen
Rank
Userlevel 3
Badge +5

Never noticed any slow down from Intercom. Maybe check if there are any issues with the way that Intercom is installed on your site.

Sidenote, I wasn't involved in the initial installation of Intercom on our site

R
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Userlevel 1
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Hello @user771​ ,

 

If you think Intercom slows down your website, I'm suggesting delaying Intercom launcher display, and once the page is fully loaded display launcher then.

 

To do the following, please follow my reply at the following post:

https://forum.intercom.com/s/question/0D52G00004WxWLsSAN/can-i-delay-loading-intercom-on-my-site-to-reduce-the-js-load/p>

 

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