Answered

How does your team use conversation attributes and conversation tags?

  • 15 September 2021
  • 1 reply
  • 39 views

Our team currently has about 10 product areas as conversation attributes, and then a larger pool (50+) of more specific conversation tags. Do any of your teams use conversation attributes and conversation tags in conjunction with each other, and if so, how do you do it?

icon

Best answer by Roy 17 September 2021, 03:16

View original

1 reply

Badge

Hello,

 

Conversation tags are more likely to track support requests, combine them under one tag, and help you better understood what this conversation is about.

 

Conversation Data is created to build advanced conversation workflows, filter different product areas, urgency and help you adjust support/assignment workflows based on that.

 

Conversation data also can be used during custom bot configuration, help you fill information via bot replies.

 

Best,

Roy

 

 

Reply