Intercom Community | Community

Help Center
Academy
Resources
Developer Hub
Partner Hub

5,032 Topics
12,670 Replies
14,008 Members

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Product Q&A

Find answers and ask Expert Users for advice

User Tips

See tips from Users and Intercom Team

Product Wishlist

Suggest ideas and share upvotes

Groups

Join a User Group and connect with peers

Events

Explore upcoming user events and trainings

News & Updates

See latest Intercom and Community News

Recent activity
Help others
Categories

Helga KrugerNew Participant

Exporting data and attachments

How can conversation data, along with bulk attachments, be exported from the Help Desk?

Craig TitheringtonNew Participant

Auto notify users on conversations via notes in automation / workflow

Anyone found a way of auto notifying a “user” in the system via a note in a conversation for customers they may care about. We have the odd use-case where specific types of conversations or companies/users are of interest to users, but I have not been able to add users to automation workflow.EG. Keywords are of interest to a particular user and we let them know automatically via tags?Use Case below, I tested using Owner Name from Salesforce (via native and ETL source) and @mentions do not work.

iain fraserNew Participant

Messages & Series

hyperlinks in email sent via messages api

I send an email via the messages api and most of the links work except for one. all working links start with “www” but this one is “https://help.optiseller.com/en/”. does intercom support links that do not start with “www”

User1594New Participant

The exel report for my android intercom flow doesn't show some information about the user

The Exel report for my intercom flow on android doesn't show some information about the user, such as the user's name and email address, this is happening every month.Could you please provide me with this information?

Lisa B13New Participant

How do you define "Last Seen"?

How do you define "Last Seen"?

James NguyenNew Participant

Apps & Integrations

Add button to Inbox's Message

Hi everyone, I’m newbie in Intercom and I would like to custom the inbox app, so it will have a button when hover over the message which will call our API when press. I guess it will be involved to develop an inbox app, but how to add the button to the message like below?Thanks in advanceRegards,James

Brian B11Community Manager

iOS SDK Release 17.0.4

Release Date: 10-05-2024 🐛 Bug Fixes Fixed a crash that was affecting a small subset of users. ([ICMDataManager resetPresenceTimer]) Fixed some memory issues. Fixed some minor UI glitches. Fixed a crash that users were experiencing. ([ICMUserIdentity isEqual:])

InnocentNew Participant

AI customers' feedback and suggestion collection

Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?

NrollNew Participant

Apps & Integrations

Messenger not appearing on website. Error: The App ID in your code snippet has not been set.

Help please. I tried all the troubleshooting steps to make the messenger appear on our website’s contact page. But I always get the error: “The App ID in your code snippet has not been set. Launcher is disabled in settings or current page does not match display conditions.”It’s weird because the App ID is already in the script. Any way how to solve this?This is for website visitors without logins. I copied the code snippet for “website visitors without logins” from this page: https://app.intercom.com/a/apps/pkf1yel7/settings/installation-new over to the Webflow page before the </body> tag. Now I don’t know what else to do.

Alejandro NarmonaNew Participant

Trigger custom action when creates a new conversation from Intercom

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.

A

Helga KrugerNew Participant

Exporting data and attachments

How can conversation data, along with bulk attachments, be exported from the Help Desk?

Craig TitheringtonNew Participant

Auto notify users on conversations via notes in automation / workflow

Anyone found a way of auto notifying a “user” in the system via a note in a conversation for customers they may care about. We have the odd use-case where specific types of conversations or companies/users are of interest to users, but I have not been able to add users to automation workflow.EG. Keywords are of interest to a particular user and we let them know automatically via tags?Use Case below, I tested using Owner Name from Salesforce (via native and ETL source) and @mentions do not work.

iain fraserNew Participant

Messages & Series

hyperlinks in email sent via messages api

I send an email via the messages api and most of the links work except for one. all working links start with “www” but this one is “https://help.optiseller.com/en/”. does intercom support links that do not start with “www”

Lisa B13New Participant

How do you define "Last Seen"?

How do you define "Last Seen"?

James NguyenNew Participant

Apps & Integrations

Add button to Inbox's Message

Hi everyone, I’m newbie in Intercom and I would like to custom the inbox app, so it will have a button when hover over the message which will call our API when press. I guess it will be involved to develop an inbox app, but how to add the button to the message like below?Thanks in advanceRegards,James

InnocentNew Participant

AI customers' feedback and suggestion collection

Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?

Alejandro NarmonaNew Participant

Trigger custom action when creates a new conversation from Intercom

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.

A

Keti BosikashviliNew Participant

Can I trigger a custom attribute within the user's qualification section

Hello, I need to call an external API(webhook) when a teammate modifies a custom attribute within the user's qualification section.Is this possible?Thank you

A

sebastian24381New Participant

History of notes from one software to Intercom

Hello,we did’t start with Intercom yet. Currently our agents insert some note after having a call with our customers, like a short summary.So they write some sentences in a memo field and this will be saved in our Software. If we start in intercom we need to transfer this "history" of notes. Maybe someone can help us with the following questions:1.) How do we go about transferring these notes into Intercom? 2.) Where can we display such information in Intercom so that our agents can reproduce notes of the past? Here is a screen of notes in our current software: We would like to transfer such information in a section of this right section. Where can we arrange the notes? Maybe someone can help us. Many thanks, Sebastian

A

Heather PNew Participant

Difference between "Team replied to" and "team currently assigned"?

I can’t find this in Intercom’s help center so figured I’d post here before reaching out to support. Does anyone know what the difference between “Team replied to” and “team currently assigned” is in the Conversation report? Screenshot below.

News & Updates

News & Updates

6 topics
1 Reply

Product Area

Messages & Series

637 topics
1539 Replies

Conversations

481 topics
1369 Replies

Article Help Center

348 topics
996 Replies

Workflows

339 topics
715 Replies

Surveys

49 topics
95 Replies

Product Tours

232 topics
617 Replies

Messenger

390 topics
1068 Replies

Contacts & Companies

164 topics
487 Replies

Fin AI Agent

38 topics
79 Replies

Tickets

15 topics
26 Replies

Fin AI Copilot

0 topics
0 Replies

Popular Topics

Settings, Security & Permissions

100 topics
185 Replies

Apps & Integrations

443 topics
1165 Replies

Workspace Data Management

10 topics
14 Replies

Reporting

148 topics
290 Replies

API & Webhooks

437 topics
1007 Replies

Intercom Mobile App

27 topics
58 Replies

Mobile SDKs

317 topics
1075 Replies

Customer FAQ

78 topics
118 Replies

Intercom Community

101 topics
185 Replies

Third-Party Apps & Plugins

10 topics
18 Replies

Post-Event Q&A

9 topics
10 Replies

Tips from the Intercom Team

Getting started with Intercom

10 topics
0 Replies

Tips for Developers

7 topics
5 Replies

Intercom for Human Support

6 topics
0 Replies

Intercom for Automated Support

7 topics
9 Replies

Tips from Expert Users

Getting started with Intercom

1 topic
0 Replies

Use Intercom like a PRO

2 topics
2 Replies

Apps & Integrations

1 topic
1 Reply

Welcome

New Members

4 topics
10 Replies

Expers Users

0 topics
0 Replies

Ask your question

Community Spotlight

"Intercom Community is a valuable way to not only get answers to questions, but also to workshop problems that may not have simple and straightforward answers."

Erin Kappers
Automation Manager,
SponsorUnited

Events calendar

User Leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Employee Leaderboard

Meet the Community Experts

Kevin Bendixen

Community Expert

Milan Markov

Intercom Certified Partner

Nathan Sudds

Community Expert

Connect, learn and share

Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.

Join a User Group

Join the Intercom Community

Join an exclusive network of 14,000+ global peers and unlock your
FREE membership benefits



	Company	Community	Get involved	Resources	Support

	About	Getting started	User Groups	User tips	Forum Support

	Customers	Community Guidelines	Idea Exchange	Academy	Help Center

	Careers	Community Q&A	Developer Hub	Books and Webinars	FAQ

	Newsroom	News & Updates	Service Partner Hub	Blogs and Podcasts	User Groups

Powered by Gainsight

Terms & Conditions Cookie settings

Join the Intercom Community 🎉

Already have an account? Login

Intercom Customers and Employees

Log in with SSO

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Intercom Customers and Employees

Log in with SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK