Answered

Why is an email in my Series not sending?

  • 24 September 2021
  • 3 replies
  • 100 views
A

We have a series set up with multiple waterfall conditions. The first condition in the sequence successfully sent an email. BUT despite the other conditions being met - the related emails have not been sent,

 

Screenshot 2021-09-24 092609The situation in the second condition is the same in the remaining 17 conditions

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Best answer by Paul M11 4 November 2022, 18:45

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3 replies

Eric Fitz
Userlevel 1

Hey @andy e​, can you include a screenshot of the rules in the "Sam Powell" Rules block, including any URL targeting which you may have applied?

H

This appears to be a consistent issue with Intercom.

P
Userlevel 1

Hey @holden​ and @andy e​  👋 Paul here from Intercom Support!

 

For solving issues related to Series may require some further investigation so it may be best to reach out through the Messenger so we can look into it in depth. Please share the URL and we can take a closer look 😃

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