I several splits where a user matches one or the other, but I've had user disengage despite matching the split they were intended to match. Even weirder, these users who have disengaged are still getting the messages, so it's like they're still progressing along the Series even though it's indicating they disengaged. I'm also seeing the numbers not match. For instance, it shows 20 users match a certain rule, but then there's 22 users at the wait block after that rule. These issues all seem like a bug, but I escalated this with Intercom almost a week ago and still haven't gotten an initial reply. Anyone else having these issues or have any ideas? So far Series has been an absolute nightmare and doesn't give us the info we need like Campaigns did.
Best answer by Sam
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