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Messenger style first launch not in custom style

  • 12 October 2021
  • 3 replies
  • 35 views

I have integrated intercom in React Native using official github library

https://github.com/intercom/intercom-react-native/p>

and it works great, but when user open messenger for the first time it displayed in default style (blue color). after that it detect the custom messenger color (changed in Intercom settings) and displayed it as expected.

 

I hope you will find time to help us to fix this issue.

 

Issue similar to https://github.com/tinycreative/react-native-intercom/issues/232/p>

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Best answer by Racheal 15 November 2022, 01:26

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Hello @abdulsalam​ ,

 

Can you provide a screenshot from the messenger settings configuration for both visitors and users?

 

Also if you provide a website or console log that would be great.

Thank you @roy s11​ for prompt replay.

 



expected1actual1expectedactual

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Hey @abdulsalam​ Racheal from the support engineer team here 👋

 

Are multiple users reporting this behavior? It appears there is an older version being presented on first load for some reason. Could you try deleting and re-installing your app and see if the issue persists?

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