Hello
Is it possible at the end of a product tour to ask the user to rate it, or do like a CSAT of this ?
Thank you !
Best answer by Brent
View original
+4
Hey @marie p11
At this point there is no way to do this in a product tour as far as I'm aware - but i like the idea. You should pop over to the products wishlist group here in interconnected and log it there. Hopefully it's picked up for a new feature!
Brent
Hello @marie p11 ,
That's actually possible with Intercom Series, You can trigger a post message with a reaction or outbound custom bot and ask users to rate the overall onboarding experience.
Here how it will looks like:
With a custom bot, you can even ask more questions like what was the best and worst part during onboarding.
Here how this will look like in the Series:
I hope this will be helpful 🙏
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.