How do you measure satisfaction on feature level?

Hi there! I was wondering how you send surveys via Intercom when it's about measuring feature experience (measuring the satisfaction of a specific part within a software).

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That's what I would like to set up:

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• in-app: targeting on URL level
• one rating question plus an optional text field
• 7-scale (e.g. stars, emojis)

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It seems the easiest way with Intercom is to launch a post with emoji reaction. Trade-off: 1. Only a 5-scale 2. No possibility to include a text field after.

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Is there a better way to do it?

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