We want to track an event, then based on the event triggers an email
Step
send an event from REST API
Add a rule on the event in order to trigger an email
check if the user has received the mail
is that possible setting a rule in Intercom?
Best answer by Roy
View originalHello @diego b ,
Let's go one by one under your questions.
> send an event from REST API
Yes, you can send event to Intercom via JS API or API.
More information can be found here:
> Add a rule on the event in order to trigger an email
Yes, you can send outbound e-mail, post, chat, banners to users.
Here's how:
> check if the user has received the mail
Once you set the following message live, you can track Sent/Delivery/ Fails.
Let me know if you have any question on the following topic, will be more than happy to help 👀
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