Answered

Why don't I have scheduling options for my email?

  • 25 October 2021
  • 4 replies
  • 26 views
U

Cannot see "stop sending" and "set days and times this email can send" rules in my emails. From where, can I set it up??

 

I tried to get information about how to set the schedule a message from this article (https://www.intercom.com/help/en/articles/234). And there are way to set "1. start sending", "2. stop sending" and "3. set days and times this email can send". But in my page, there is only one rules that I can set which is "1. start sending". I'm wondering how I can set 2 and 3.

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Best answer by User873 26 October 2021, 02:19

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4 replies

Eric Fitz
Userlevel 1

Hey @user873​, are you sending a "dynamic" or "fixed" message here?

U

Hi @eric f11​ ! I'm sending a fixed message.

U

Oh I see! if I choose the Dynamic, I can select the 2 and 3 parts. Thank you so much!!

Next time I'll try with a Dynamic.

Eric Fitz
Userlevel 1

That's exactly it @user873​! A fixed message is designed to send one time only to the users who match the audience rules at the time of sending. A dynamic message, however, will send to every user who matches the audience rules, both now and in the future. Because the dynamic message will continue to send, we allow for scheduling options.

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