The goal is to automatically add a tag to terrible, bad, and OK conversation ratings automatically after the rating is applied. Then use that tag to search & sort conversations for review in Klaus.
Best answer by Eric Fitz
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- 1631 replies
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1 November 2021
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Hey @user393, we don't currently have any functionality like that within Rules, but I'm happy to flag your feature request in our @Product Wishlist group!
@daniel f11, have you ever had any Klaus users ask about similar configurations? Would you be able to advise @user393 here?
I would like a feature like this. I have found that sending an App rating request for customers that respond 5/5 for their last conversation rating outperforms a segment of customers that rate us 10/10 in a NPS survey. Having the ability to tag would then allow automation of an outbound message.
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