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Intercom iOS SDK takes long time to load

  • 29 October 2021
  • 1 reply
  • 8 views

Our investigation shows that Intercom iOS SDK is slowing app startup time. It accounts for 50% of our app startup time(350-600ms added).

 

using this option when debugging: `DYLD_PRINT_STATISTICS`

 

Total pre-main time: 942.46 milliseconds (100.0%)
 
dylib loading time: 321.59 milliseconds (34.1%)
 
rebase/binding time: 47.07 milliseconds (4.9%)
 
ObjC setup time: 211.68 milliseconds (22.4%)
 
initializer time: 362.10 milliseconds (38.4%)
 
slowest intializers :
 
libSystem.B.dylib : 7.52 milliseconds (0.7%)
 
libMainThreadChecker.dylib : 43.20 milliseconds (4.5%)
 
Intercom : 556.15 milliseconds (59.0%)
 
OurMainAppTarget : 28.28 milliseconds (3.0%)

 

 

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Best answer by Eric Fitz 3 November 2021, 13:42

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Userlevel 1

Hey @user174​, I've flagged your feedback here with our mobile team. To be totally transparent, this is not an issue which has been flagged a lot with our team.

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