If I'm setting up a custom bot from new conversations for example, should I have a Task bot in place as well? I get really confused in regards to this
Best answer by User49
View originalIf I'm setting up a custom bot from new conversations for example, should I have a Task bot in place as well? I get really confused in regards to this
Best answer by User49
View originalHey!
Â
The task bot is something that is applicable for all inbound conversations meaning the customer needs to start the conversation.
Â
so it differs a little bit from the Custom Bot where you actually message the lead through a popup
Â
I would start with the task bot, for inbound conversations in the screenshot below you can see what you can change
Â
Â
The custom bot is for outbound messaging. something that "pops up" when the client opens a specific URL or presses a specific button,
Â
an example is this:
Â
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.