how do I decide which bot to use if I want a path based answer system in place for self-help for customers?
Best answer by Eric Fitz
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What are the different use cases for path building in Res. bots versus path building in custom bots?
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12 November 2021
- Answer
Hey @lamint, it essentially boils down to whether you want your team to handle the customer's question or not.
Resolution Bot's path building is good for helping your customers resolve complicated questions on their own without a need to route them to your team.
Custom Bots are good for getting extra context on an issue before routing them to your team.
I hope this helps!
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