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Notify external system when a segment chat is sent

  • 12 November 2021
  • 8 replies
  • 12 views
J

Hi, we want to notify an external system when we send a segment based chat to a group of users.

Actually we don't find any way to do that. Via webhook we only can access when a single message is sent to a concrete user. but not in massive messages.

Thank you

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Best answer by Eric Fitz 15 November 2021, 16:20

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8 replies

Eric Fitz
Userlevel 1

Hey @juan s​, to confirm - when you say a "segment based chat", do you mean a message sent to a segment of users? Or a message sent using the third-party API tool Segment?

J

Hi @eric f11​ i mean send a message (Chat) to a segment or group of users, and then be able to catch this batch of messages from a third party app. Something like the webhook topic "conversation.admin.single.created"

Thanks!

Eric Fitz
Userlevel 1

Gotcha, thanks for clarifying that @juan s​! Right now, it's not possible to use webhooks for outbound messages sent in bulk. We do have numerous API endpoints for this, however, would that suit your use case?

J

Thank you @eric f11​ on the other hand and seeing is not possible doing this by this way, we're thinking about tell to Intercom when send a message and who must receive it.

Is it possible send a message to multiple users using API?

We're watching https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversationbut it seems is not possible to send to multiple users, only 1 to 1. Is there any endpoint where the user id is an array of ids instead of a single one?

In addition to this, message_type inapp would be a chat?

 

Thanks in advance!

Eric Fitz
Userlevel 1

Hey @juan s​, we don't have a bulk API simply because we've found that a significant amount of bulk requests can deprecate the API for all customers. To achieve this and to avoid being rate-limited, you'd likely need to write a script on your end to send multiple calls, one-by-one, to the endpoint you've highlighted.

 

You're correct that the inapp message type is a chat.

J

Hi @eric f11​ Thank you again, I think we can solve part of our use case.

 

On the other hand, is possible to send a calendar for example in the message body vía API or is only possible send HTML?

 

Thank you

Eric Fitz
Userlevel 1

Hey @juan s​, it's only possible to send a HTML email, you won't be able to add apps (unless you add a direct link URL to the calendar in the body of the email).

J

Ok @eric f11​ Thank you for the clarification. It's like i supposed.

 

Thank you!

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