Answered

[solved] How can I use pre-formatted data in emails?

  • 12 November 2021
  • 5 replies
  • 21 views
J

Hi,

​

I want to send users an e-mail containing a summary of a form they filled in externally, the data contains a single formatted text summary.

​

however intercom strips all formatting when i put that summary ​only whitespaces are left.

​

i tried to put the data in the message

  • by putting into an custom attribute
  • by putting into an metadata with a event
  • formatting the summary as html and putting it into a html block but i sees it as an string

​Does anyone know what else I can try?

 

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update

 

After searching for a while, there seems no direct way to do what I wanted in intercom it self.

 

but it is possible if you use the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation

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Best answer by Jeffrey H 1 December 2021, 11:49

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5 replies

Eric Fitz
Userlevel 1

Hey @jeffrey h​, can you advise how you've tried to build this in HTML? If you can share some sample HTML, that would be great.

J

hi Eric, it was nothing special, just some paragraphs

​

imagethe data attribute contains the same html as below

J

see my reply below

Eric Fitz
Userlevel 1

Thanks for sharing, @jeffrey h​. At this point, I'd recommend messaging our Support team about this directly, via the Messenger icon in your Intercom workspace (app.intercom.com). They'd be best placed to help you resolve this issue!

J

like i mentioned in my update it's possible to do it with the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation/p>

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