Answered

What's the best way to create identical Custom Bots, but in different languages?

  • 15 November 2021
  • 2 replies
  • 127 views
U

I need a custom bot for our customers across several different languages.

icon

Best answer by Eric Fitz 17 November 2021, 14:33

View original

2 replies

Eric Fitz
Userlevel 1

Hey @user144​, there are two options here.

 

One is to create a Custom Bot where the first question is asking the customer what language they speak, then taking them down a path in that language depending on what option they select.

 

The second option is to create a bot in one language, duplicate it, manually translate it into the next language, then continue as required.

T

I did this, but apparently, the article inserter only appears in one language.

Is there any way I can change this for the custom bot? Thanks!

 

Reply


Terms & ConditionsCookie settings