We are currently using this app to sync user data and conversations to our CRM, Pipedrive:
https://www.intercom.com/help/en/articles/2535853-pipedrive-app/p>
It seems like any inbound/incoming messages into Intercom from a user are synced to their profile in Pipedrive, but any outbound messages/emails we send them from Intercom are not logged/synced to that user's profile in Pipedrive. Is that correct or have I misconfigured something?
Best answer by Michaela S12
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