Answered

Why is my CNAME authentication failing?

  • 30 November 2021
  • 4 replies
  • 151 views
J

First screenshot is the instruction from Intercom, the second screenshot is the input in Namecheap (our domain provider).

 

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Best answer by Jake S15 2 December 2021, 19:15

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4 replies

A

Hey @jake s15​ Is the CNAME status showing as unauthenticated in Intercom? If so here is a link to an article on how to authenticate the same. Could you share a full screenshot including the status?

J

hi! yes! here is the screenshot. Thank you!image

A

Thank you so much for the screenshot. Have you verified the custom email address? The article I shared earlier will guide you on this step.

J

Hi! I just realized that the problem was the swapstack.co part of the domain - I removed that and everything appears to be working now! Thanks for your help!

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