So the messenger is installed and in use on our platform, but I want to integrate Google Tag Manager as well, but what happens if I install messenger through GTa after it is already installed?
Best answer by Lisa B11
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- Employee
- 250 replies
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6 December 2021
- Answer
Hey @user2531 🙌
Intercom Messenger can be installed using Google Tag Manager without any code required 🎉
The instructions to installation are a bit lengthy, so I've included an Article below that will break down the steps for installation.
https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager/p>
Important: To connect Google Tag Manager to Intercom, you must have an active Google Tag Manager account with a published container.
If you experience issues identifying or tracking logged in users, tracking custom events, or triggering Intercom methods with custom tags that rely on GTM’s data layers we recommend connecting with support from Google directly.
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