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Are there hidden update throttling limits?

  • 2 December 2021
  • 2 replies
  • 36 views
H

Are there any more update throttling thresholds besides 20 times per 30 minutes? For example 5 times in 60 seconds?

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Best answer by Harry W 7 December 2021, 15:12

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L

Hey @harry w​ 👋

 

One additional quirk about the 'update' method is that we de-dupe calls that don't actually update user data in a 60-second window. So if no user data is being updated and customers just send in Intercom('update') then those will only register once every 60 seconds. Hope this helps 🙌

H

Thank you Lisa I appreciate the help! I do think this might have been tangentially at play.

 

I think the root issue was the History Change event may fire occasionally before the URL has actually changed in my Single Page Application framework. If this happens and I call Intercom('update') then the URL hasn't changed the update event gets de-duped. My SPA framework had another event `gatsby-route-change` I could use as a GTM trigger. I believe using this is leading to more consistent Intercom('update') firing. I still feel there might be an undocumented rate limit on how often you can trigger Intercom('update') in a short period of time, that being said, any normal user won't rapidly click around pages. They'll dwell on a page for 5 - 10+ seconds I would imagine before switching pages.

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