Having to first search by External ID, then grab the correct Intercom-provided User ID and then calling DELETE seems like a lot of steps to be able to delete someone when you already know the External ID. Is there a better way? Can a better way be made?
Doing one call to delete a contact's data instead of three would benefit Intercom too, right?
Best answer by Aparna
View original@rolf I hear you. I will flag this with the team.
Also, is it possible to search for contacts using their emails?
Yes you can indeed search contacts via email https://developers.intercom.com/intercom-api-reference/reference/search-for-contacts/p>
Bump on this--I'm having to jump through hoops by running a search for a contact first before being able to run contact-specific actions like archive.
Either we'd have to store intercom's internal id (separate from external_id) on our own database--or have to retrieve intercom's id first.
It would be simpler to have email + external id available as contact action request parameters ! I don't see why not, since that already exists for event submission.
Any news since last year ?
+1 for bumping this. It would benefit Intercom and your clients. The change to limiting contact search from the old API is a big step down for your clients. Thanks.
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