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Custom bot in messenger

  • 9 December 2021
  • 4 replies
  • 38 views

How can I bring up a custom bot when someone clicks on "send us a message" in our app? See image. Ideally, id like the custom bot to show up instead of "send us a message"​

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Best answer by Brent 9 December 2021, 22:28

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Hey @gary z​ I don't think this is possible at this point using custom bots. You can definitely set one up after a customer has sent a message using this feature, but not without their interaction first. In case that's what you were after, you can set up the custom bot from new conversations under Operator.

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Thanks! That might just do it...

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Great!

Question: on Custom bots from new conversations, how can I go multiple layers deep on the bot? Looks like I can only have the initial paths, and then it only allows me to have the customer add a text input. Also, why can't I use variables in the welcome message?

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