I have SaaS product where it can only be used/viewed by people who have access to it.
I want to create Intercom articles and chat support in my SaaS app.
I have started creating Articles on Intercom
My question - What is the best way to allow my app users to jump to intercom articles technically.
NOTE: I donot want my Intercom articles to be PUBLIC. Only users who have access to my app, should be able to view the articles.
Best answer by Aparna
View originalHey @user2153 You can have private articles which can only be sent to users through conversations. Private articles can be added to Resolution Bot, Custom Bots, and on the Messenger Home, but they won’t be viewable or suggested to visitors or leads by Smart Suggestions, or be searchable in the Help Center or the Articles Search app (but will be searchable for users). Here is a link to an article on that.
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