Answered

What the pro/cons for Intercom vs. Salesforce Support Cloud?

  • 15 December 2021
  • 2 replies
  • 50 views

Intercom vs. Salesforce Support Cloud (specific to support...not CRM): Curious if anyone has experience with both and any major pros/cons or differences you noticed in your support workflows.

icon

Best answer by Lisa B11 20 December 2021, 16:27

View original

2 replies

Hey @hannah d11​ 👋

 

At Intercom, we base interactions on real, live chats with humans, kind of like Whatsapp or Facebook Messenger. What this means is that when someone submits an issue or has a general question, they’ll receive a prompt response. This allows the customer to continue with their conversation beyond what may have initially led them to submit a conversation. This mode of communication makes for a more streamlined resolution, giving you happier customers and a happier team. Of course I'm biased though 😅

You don't have to convince me... :)

 

Thank you for your answer!

Reply