I want to download data that shows the agent-wise time of availability on the Intercom.
Best answer by Lisa B11
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- Employee
- 250 replies
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5 January 2022
- Answer
Hey @vishnu 👋
We recently released a new feature called Real Time Dashboard in which you can monitor teammates activities. Some of the data you can retrieve is for example:
Status
Current status of the selected teammate (one of Active. Away, Away & Reassigning)
Time on status
The length of time an agent has been on their current status (Active, Away, or Away and reassigning)
Total active
Total time a teammate’s status has been set to Active within the selected timeframe
First online
Time when the admin was first seen as Active after a long period of inactivity.
Last seen
The time when an agent was last detected viewing Intercom in the browser
This feature is only available on certain pricing plans but feel free to drop us a message through the Messenger if you'd like any more info on this 🙌
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