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My Japanese Messenger screen has Japanese in the boilerplate, but the Send a Message button and accompanying text is in English. Is browser language detection doing that?

  • 25 January 2022
  • 2 replies
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My Japanese Messenger screen has Japanese in the boilerplate, but the Send a Message button and accompanying text is in English. Is browser language detection doing that?

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Best answer by Eric Fitz 25 January 2022, 13:33

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Userlevel 3
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@user892​ You are correct, the Intercom messenger uses the browser language to determine which version to display

Userlevel 1

Hey @user892​, this is unexpected behaviour, these buttons should indeed be showing in Japanese when the user's browser language is Japanese. I would suggest that you connect with our Support team via the Messenger in your Intercom workspace to resolve this.

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