Answered

What is an efficient way to organize your Help Center?

  • 25 January 2022
  • 2 replies
  • 4 views

Hey there! We have quite a lot of articles in our help center and I have been tasked with organizing them in a way that makes it easier for my team and our customers to find relevant articles. I made a Google sheet and plan to list all the articles (separated by collection) and then determine if they need a new title/subtitle to ensure they have the correct key words included. I am wondering if anyone out there has had to take on a project like this and if you have any advice or suggestions for a more efficient way. Thanks!

icon

Best answer by Aparna 27 January 2022, 17:57

View original

2 replies

Hey @user2249​! You are already on the right track. I would also like to share a link to our blog post which would give you some best practice advice. Hope this helps!

Thank you for the reassurance, Aparna!

Reply