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Is there a way to automate a message once a conversation is tagged by the team member?

  • 1 February 2022
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Is there a way to automate a message once a conversation is tagged by the team member?
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Best answer by Aparna 3 February 2022, 16:25

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Hey @trish​ ! It is not possible to do from UI. A possible workaround would be subscribe to the Webhook topic conversation_part.tag.created to receive a notification when a conversation is tagged, parse the information sent in the notification and then use our REST API to send a message to the user. More details can be found in this doc

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