Answered

Create Conversation for Lead throws an error "User Not Found".

  • 1 February 2022
  • 6 replies
  • 158 views
A

As per the api doc: https://developers.intercom.com/intercom-api-reference/reference/create-a-conversation

When creating conversation, We should send the type as lead in from object. But on doing so, I get the error, user not found.

{
"type": "error.list",
"request_id": "00034vg9jrnkg43k9mf0",
"errors": [
{
"code": "not_found",
"message": "User Not Found"
}
]
}

 

 

But when I change type to `user`, it worked.

 

Expected:

For lead, we should pass type as `lead` only not `user`.

icon

Best answer by Aparna 9 February 2022, 17:33

View original

6 replies

A

Hey @anurag m​ ! Thanks for flagging it. I will test this and also check if there is any bug issue on this. If needed I will open up a new issue.

A

Hey @anurag m​ ! Can you please reach out to our support team, so we can investigate this further and open an issue?

A

Thanks!

Sure @aparna​ ! Please tell me the way to reach the support team.

A

@aparna​ Any update on this please.

 

A

@anurag m​ ! Sorry for the delay. You can reach via Messenger in your workspace or send an email to team@intercom.io

J

I have the same problem, why not posting the answer so everyone can take advantage ?

Request:

curl -v -H "Authorization: Bearer X*******X" -H "Accept: application/json" -H "Content-Type: application/json" \
https://api.intercom.io/conversations\
-X POST\
-d "{ \"from\": {\"type\":\"lead\",\"id\":\"1*****7\"}, \"body\":\"Conversation created from API\" }"

Response: Error 404

{"type":"error.list","request_id":"00********p0","errors":[{"code":"not_found","message":"User Not Found"}]}

The user id I'm using for the lead is the last number on the URL of the admin's page: `https://app.intercom.com/a/apps/*****/admins/1*****7`/p>

 

 

 

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