Answered

Remove Intercom access from users having the same filters.

  • 9 February 2022
  • 3 replies
  • 2 views
M

Hello,

I am trying to remove intercom access from several users with the same filter. Is it enough if I archive them ? Can I unarchive them later or is this an irreversible action ?

Thank you for your help !

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Best answer by Eric Fitz 10 February 2022, 13:13

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3 replies

Eric Fitz
Userlevel 1

Hey @mohamed (​, when you say "users", do you mean contact records you have stored within Intercom, or teammates in your workspace?

M

Yes, exactly. I mean contact records that I've stored.

Eric Fitz
Userlevel 1

Thanks for clarifying! If you archive record, they can be restored via our API by making a update call to the contact record. An archived contact record will also restore if that contact logs back into your platform or messages you again.

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