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What is the least dev heavy solution to ingesting Mixpanel events into Intercom?

  • 10 February 2022
  • 1 reply
  • 48 views
U

Hello! I'm researching ways of importing our Mixpanel events into Intercom.

 

The current integration doesn't support the type of Mixpanel data we'd like to push into Intercom (e.g. Project Count, Task Count, Schedule Count etc).

 

Intercom support recommended we create a custom API to push these Mixpanel data events, however our Dev team is at capacity and we don't have the resources to code a custom solution.

 

Are there any other dev-light options available? I've investigated using Zapier however it looks like you can't trigger from Mixpanel to Intercom (just the other way around).

 

Is there an option to manually ingest Mixpanel data into Intercom via csv upload?

 

Appreciate any and all suggestions!

 

Thanks.

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Best answer by Aparna 16 February 2022, 13:21

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A

Hey @user775​ ! As you mentioned there are certain limitation while making an import from Mixpanel to Intercom. Only the following details: email, name, last_request_at, created_at and mixpanel_id are pulled and stored as attributes in your user list. As suggested by support team the best option would be using the API.

 

If you are looking for a CSV import then you would need to have all the details in a CSV file(with email and user_id) and then you can make an import. Here is an article on that

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