How to separate the messages from "MESSENGER" (needing real time replies) from the support INOX. In our intercom, all messages (from chat and email) go in the same INBOX and we cannot differentiate them
Best answer by Kevin Bendixen
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Userlevel 3
+5
@elodie a​ Aside from the fact that I wouldn't make that distinction, you can use the inbox automation to do that. Check this article from the Intercom helpdesk: https://www.intercom.com/help/en/articles/4273163-automate-your-inbox-workflows-with-rules/p>
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