Message export through the unstable API: How to include Sender?

  • 18 February 2022
  • 1 reply
  • 6 views

Hi.

 

I am using the unstable version of the API to export all messages sent in a given timeframe.

Reference: https://developers.intercom.com/intercom-api-reference/v0/reference/downloading-the-data

 

I wonder why Sender is not included in the exported data?

How to retrieve that information?

 

My best guess is that I have to use the ConversationID returned from the exported message data to retrieve information on the conversation as per:

https://developers.intercom.com/intercom-api-reference/v0/reference/conversation-model

and then use the author from the source object.

Is that correct?

 

Thanks in advance.

 

 

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1 reply

Userlevel 1

Hey @morten n​, what's being returned in the User ID and User Email parameters in this export?

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