Intercom only sends country (example united states) but not city or state (Los Angeles, California information back to salesforce. Is there a reason the integration functions this way? Is this an unfinished intergation?
Intercom
What gets pushed to salesforce
Best answer by Lisa B11
View originalHey @user2554 👋
As we use a third party service for capturing GEOIP data ourselves there could be some sort of restriction there. Alternatively, and I think this is more likely, it has to do with complying with privacy and security standards for passing identifiable data between systems in an integration 🙌
Can you please look into the issue... I think its silly if you're able to see the location in intercom...but it's a privacy issue for the information that has already been seen to be passed to salesforce...but it's ok to pass the country? I think the integration is just half-baked. @Product Wishlist
I know it’s a whole year later, but for anyone wondering about this, I think the limitation is about Intercom’s integration not supporting Salesforce compound fields (address being one of them). It’s mentioned here https://www.intercom.com/help/en/articles/4497943-install-and-configure-the-salesforce-app as a note under the “Map attributes for leads and contacts” section.
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