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Why am I experiencing slow API response times?

  • 2 March 2022
  • 1 reply
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I have been experiencing very slow API response times recently. Upwards of 10+ seconds and some never returning for both the list tags and search conversations endpoints.

 

I checked the rate limit and seems to be plenty left, besides I do end up with a 200 response when it does eventually return.

 

Not really sure whats going on so any guidance would be appreciated.

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Best answer by Aparna 3 March 2022, 12:39

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Hey @jesse g​ The response times can increase in periods of sudden higher volumes. Do you see this consistently or occasionally? The speed of API requests will differ depending on the endpoint. /search endpoints response times can be slower and depend on which parameters are used in the query.

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