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How do I stop forwarding from my teammate's personal email addresses?

  • 2 March 2022
  • 5 replies
  • 74 views
C

Our team members personal emails have been routing through intercom for all the company to see. How do I stop this?

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Best answer by Eric Fitz 7 March 2022, 09:57

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5 replies

Eric Fitz
Userlevel 1

Hey @christal​, to clarify, do you mean that emails sent to your teammates' personal email addresses are routing to Intercom?

C

Yes, that is what's happening. ​

Eric Fitz
Userlevel 1

Have your teammates enabled email forwarding to Intercom? Or are these addresses part of a group/alias which forwards to Intercom?

C

They say they haven't, but I'm not truly sure if they know or not.​ If they have, do I only have to disconnect the email forwarding rule, or is there some way to disconnect within Intercom?

Eric Fitz
Userlevel 1

Hey @christal​, you'd need to disable the email forwarding on the email client side, you won't be able to stop this from within your Intercom workspace!

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