Answered

Can a contact enter a Series more than once?

  • 7 March 2022
  • 2 replies
  • 55 views
U

We have an event that can trigger multiple times, e.g. customer ordered a product on our app.

As a result of this event we'd like to initiate a set of actions within Intercom, e.g. send an order confirmation email to the customer, and add some tag to their contact.

 

Due to the nature of the order event , this event can reoccur multiple times, and we'd like to send the email to the customer for every order they place.

 

We tried using the series concept, but it seems like a customer can only enter a series once. The next time we try to trigger the same event the same customer won't enter the series flow once again.

 

Is there a way for a customer to enter a series more than once?

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Best answer by Lisa B11 9 March 2022, 16:15

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2 replies

L

Hey @user2323​ 👋

 

It is possible to enter a Series more than one time if you create more than one entry rules block. A user cannot enter the same entry block or pass through any block within a Series more than once though. Hope this helps 🙌

J

We usually use dinamic messages in cases like this, wich works pretty well to send the messages, but i'm unsure if you could also tag them automaticly like this, outside the series :/

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