We want to create a custom bot that guides customer through some questions before their email arrives in our support team. therefore, I created the custom bot (from new conversations) and want to test It in preview mode. Once I start the custom bot and I click on one of the topic, it says "couldn't sent" meaning I can't test the different auto answers I created. Neither can I send a new message in the chat, it seems that I am kinda blocked. Anyone an idea why or how I can solve this?
Best answer by Eric Fitz
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