Answered

How do I set up an auto-reply for inbound emails?

  • 23 March 2022
  • 2 replies
  • 197 views
M

Hello

How is it possible when I receive and email to say to the client : "Hello We get your question we come back to you as soon as possible" ? :)

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Best answer by Lisa B11 25 March 2022, 15:01

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2 replies

L

Hey @marie p12​ 👋

 

Currently we don't have a built-in functionality to automatically respond to incoming emails that are sent to your Intercom app, however, you could set this up with a little coding on your end by subscribing to our webhooks and then sending a reply to each conversation programmatically via our REST API.

 

Good shout for a feature request over @Product Wishlist​ 🙌

T

Hello @lisa b11​ Does the team have a How-to guide for setting up APIs? We ar very interested in adding an autoresponse to our intercom desk

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