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How can I "sample" my audience for NPS surveys using the new Survey feature?

  • 23 March 2022
  • 1 reply
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I'm playing around with the new Survey feature - which is very cool to have in Intercom, but I'm missing the option to spread sending the surveys over time to a big group of people.

 

For example, if I have 10,000 users who login each month, I don't want to send it to 10,000 right away. I want to send the survey to 2,500 random people each month for the next 4 months.

 

Ideas?

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Best answer by Eric Fitz 25 March 2022, 14:01

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Userlevel 1

Hey @user2296​, while there isn't a way to specify that a message should only be sent to a specific number of people within an audience, you could filter your audience even further to determine a control group. While it wouldn't be exactly 25%, it's the best option currently available to you.

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