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How can I target articles by region?

  • 29 March 2022
  • 1 reply
  • 86 views
M

How can i target articles by region? Do users need to be logged in to target them by region?

 

We have set up custom domains for articles, including SSL. As per https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain#section-how-to-configure-ssl-with-aws

 

When we try to target articles to regions it seems to work for users already logged in but the article does not show up for users from that region if not logged in (or as they go to log in).

 

We can see the filtering does something... note the figure of 11,376 people who can see it.

 

who can viewBut if we vpn to that region as a user from that region we cannot view the article. By resetting/removing the targeting/filter (to be "Everyone can view") we can view the article.

 

We want to be able to target articles by region, not just whether they are logged in currently. What is the best way to target articles by region?

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Best answer by Aparna 31 March 2022, 16:45

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Hey @michael g14​! The audience filter that you shared should work. Could you please open a conversation with our support team, so we can see why the user/lead is not able to view the article? Meanwhile, you can check our article https://www.intercom.com/help/en/articles/2982784-control-who-can-see-your-articles-with-audience-targetingfor more insight.

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