I have been using snooze as a reminder button. Under what conditions is this snooze removed? I have noticed that if i reply to an already snoozed conversation, the conversation is no longer available in the snoozed section? does this mean that the snooze is no longer valid?
Best answer by Eric Fitz
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Hey @nobelium! A conversation will be "unsnoozed" if there is a further reply (either from a teammate or a customer) or if the snooze times expires (for example, if you select "Snooze for one day", the conversation will reopen after one day). I hope this helps!
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