Hi everyone!
Is anybody tracking the First Contact Resolution Rate metric within Intercom? What approach do you use?
Best answer by Aparna
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- Employee
- 328 replies
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5 April 2022
- Answer
Hey @user1734 ! This metric is included in our Effectiveness Report. This feature is part of our Inbox Premium plan. Would you be interested in signing up for the Premium plan? If so, I would suggest you to start a conversation with our support team.
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